Clay Aboughoche

Review of Gateway Toyota ,Inc.

Had an extremely unfortunate incident at Gateway T...

Had an extremely unfortunate incident at Gateway Toyota this week. I was in search of a new (used) vehicle, as I had been in a terrible accident a few days before. As a Service Customer at Gateway Toyota of almost 10 years, I decided I wanted to give them my business before anyone else.

I dealt with a salesman named Bob, who unfortunately made the process almost unbearable. Things started off normal enough, with Bob greeting me and showing me the vehicle. I took the car for a test drive and all was well.

Upon completing the test drive, I sat down with Bob to negotiate the price and put in an offer on the vehicle. I made an offer $1500 below list price, as an initial opening offer. Bob saw the number I offered and instantly became upset. He quickly began resorting to bully tactics, including telling me I was wasting my own time and that my offer had insulted not only him, but his sales manager on at the time. Bob kept referring to me as 'confused' and kept telling me that I "just didn't get it."

He became aggressive to the point where I felt extremely uncomfortable sitting in his office with him. It was clear that Bob was upset about the way the sale was going, and this was after ONE initial offer. I wasn't even given the chance to counter.

The incident was unsettling to say the least, and something I have never experienced in my life. I've truly never been treated so poorly, or been belittled so severely by a customer service/sales person in my entire life.

I ended up leaving without purchasing the vehicle. After almost 10 years of having my vehicle serviced at Gateway Toyota, I will no longer be doing my business there, as the environment no longer feels comfortable.