Storied Brand and Storied Dealership on the Declin...

Storied Brand and Storied Dealership on the Decline

I am updating my previous review of Schomp BMW. I have been a loyal customer since 2006. This dealership was great when it operated out of its old micro-lot on South Broadway but, regrettably, it has grown to a very large and inattentive operation off of Lucent Blvd.

Unfortunately, the BMW brand has been marred by factory recalls for defective airbags that exploded shrapnel into the vehicle s occupants whenever they deployed. BMW USA notified me of this recall some two years ago and it was not until the late spring of this year that a resolution had been reached. While I understand that the airbag system on my BMW needed to be re-engineered, two years is an unreasonably long amount of time for drivers of the affected vehicles to be stuck with what was and is such a lethal defect. Like most car owners, I didn t have the means to buy or lease another safer vehicle while waiting for some 24 months for BMW s engineers to fix a problem that endangers people s lives.

That said, Schomp BMW has been my dealer and vehicle servicer of choice until now. After scheduling and dropping off my BMW for said factory recall repairs, I was told by my service representative that it would take one day for them to complete the work. At the end of the first day, the service representative called me and told me that they ran out of time to complete the repairs. They needed one more day and they indicated that they would call me once everything was complete. Unfortunately, I never heard back. Some nine days passed and when my spouse called to inquire about the status of our car while I was traveling on business, the dealership admitted that it had lost track of our vehicle and forgot to call us after the repairs were completed. Schomp quickly found our vehicle and returned it to us in good working order, but then refused my request to speak with dealership management about this problem after the fact.

Schomp BMW used to be a company where customers, employees, and managers were in the same room together. Employee s provided excellent and attentive service because their bosses were standing within next to them. Now, Schomp has grown into a sprawling operation that rewards inattentiveness and apathy towards the customer. While I am disappointed that Schomp lost track of my vehicle, I am furious that their staff does not forward my concerns to the dealership s management.

Until BMW can build and stand behind the safety of its vehicles and until Schomp BMW s staff and management can find its way, I recommend that anyone who is serious about buying and maintaining a car to steer clear of this brand and this dealership.