Nick Dormer

Review of Arizona Biltmore, A Waldorf As...

The worst service we've experienced in four straig...

The worst service we've experienced in four straight years of coming here. Originally booked a cottage with fire pit, but a few days before our trip their website showed an Ocatilla Premier King room was available. We even called the reservation number and changed to an Ocatilla Club Premier Deluxe. This was the type of room we had stayed in each of the previous years. When we show up to check in we are told they don't have the type of Ocatilla room we were told was available. The kicker, the room they gave us already had people in it. We literally walked in on a room already occupied.

In the end we are given the cottage with fire pit and are told to just call the front desk to have someone light it. Well, I am currently sitting in cottage 5126 as I write this waiting for over an hour, two calls to the front desk and our fire pit has yet to be set up.

Only reason for two stars is my fiancee enjoyed her spa treatments so far.