Placed a United Milesplus order a week ago and it ...

Placed a United Milesplus order a week ago and it still shows processing. The item would have been shipped the following day on amazon, but no progress on this order, or response from the company. There's not even an expected delivery date provided with the order confirmation. I'd love to see United ditch all the vendors and allow us to convert points to Amazon gift cards. Those process immediately and allow us to get orders in the timeframe we expect.