T Z

Review of Al Koot Insurance & Reinsuranc...

I have been trying to get an approval for 4 weeks,...

I have been trying to get an approval for 4 weeks, I just keep getting a msg, additional info required.. we have submitted 11x and I get a msg saying under review..I phone ask what is the issue what must I send, what else do they need.. I do everything and again under review.. declined.. we have called & emailed multiple times, asking to speak to a manager, to get told we will get someone to contact you, 4x weeks down the line no one has contacted us.. all the necessary info and proof has been sent .. they declined again today and said we need more info, we resubmit again and now they say they don t cover the procedure.. yet they are paying for someone else I know who is having the procedure done and someone who did the procedure 3 weeks ago..
Alkoot your service is terrible, your communication does not exist, your staff sound like they r reading a text book and don t deal with matters .. and your lack to approve urgent care appalls next.. Qatargas has made a big mistake if this is how you are going to treat patience s who need serious care.. very disappointed..