Tobin N

Review of conicelli honda

I was in the market for a 2020 Honda Civic SI Seda...

I was in the market for a 2020 Honda Civic SI Sedan and saw a good deal at this dealership. When I called them to see if it was available they said it sold but they could get me the same car from another dealership shipped to them and asked me to put a refundable deposit of $500. Days go by and they constantly dodge my calls and tell me that they will call me back with an update but nothing. After 2 weeks, I found a same model of this car available at another dealer for a better price and purchased it from them. When I called Darnell the salesman and Charles the manager at Conicelli Honda for my refund they continued to ignore my calls until finally they answer and tell me the only way for me to get my money back is to come in and sign a paper or else they wouldn t refund me. I live in Jersey and its a 2 hour drive. They had no problem of taking my deposit via phone call and charging my card but when it came to return it they were angry I went with another dealer. I had to drive 2 hours to this dealer just to sign a receipt stating they will refund my deposit to my credit card, which could have easily been done through email. I was told the deposit will be refunded to my card within a couple of days. A week goes by and I get a notification that this dealership charged my card twice instead of refunding. Finally after another week I received the full refund. They asked me where I purchased the vehicle from and I said Honda of Princeton and he goes thats where we were going to get it from....so he was lying that the car already had been shipped. Its a shame they made me do that especially during this pandemic. Honda of Princeton gave me the vehicle for $1,000 cheaper than Conicelli Honda s price.