Customer service is terrible, watch out! The skiin...

Customer service is terrible, watch out! The skiing industry is very competitive, and when nature decides not to produce any snow for the winter it really hurts the resorts. Man-made snow is not the same, and any rider knows that. With that said, I spoke to a very nice manager, Patty, about transferring my "trio lift ticket package" that will expire at the end of the 2016 season. As mentioned above, there hasn't been any natural snow. According to the website there has been 48" of natural snow this season. Well in the 15 weeks of winter (Dec 1st- March 15th) thats only an average of 3" a week. Thats TERRIBLE. The average base was only 24" and anything under 12" is potentially very dangerous - rocks, sticks, debris starts showing through the snow at that point. Rain and high temperatures make it impossible to keep up. The mountain was never 100% open either which proved my point that I didn't want to risk my family skiing under those limited conditions. Patty, the manager, said there are no refunds on package deals and they are non transferrable. I even offered to pay the extra $100 that was discounted through the offer and she still wouldn't reason with me. Its a damn shame they chose to lose a repeat customer for the last 10 years over $200. I love to ski and ride, but this just wasn't a season for it if you live on the east coast. When Buying the ticket in November, you always hope for the best but this year was certainly one of the worst. Customer service gets thrown right out the window when that happens. Mount Snow and Killington are looking better than ever. I'll take my annual ski balance of $1500 somewhere else.