Chelsea L

Review of Cerexa Inc.

We love their impossible burgers so on a whim deci...

We love their impossible burgers so on a whim decided to place an order through grubhub (via seamless) for pick up on our way home. We placed the order at 8:45, and showed up at 9:30 when it was estimated to be ready (which is already quite a long wait for pick up) We inquired about our order and were told that our name would be called when it was ready. Giving them the benefit of the doubt, since it was Friday night and they were really busy, we waited... FOR AN HOUR AND A HALF. Shortly before closing at 11, they came out and told us that they lost our order. DESPITE CONSPICUOUSLY WAITING IN FRONT OF THE RESTAURANT FOR AN HOUR AND A HALF AND ASKING FOUR TIMES, NO ONE EVER BOTHERED TO CHECK ON THE STATUS OF OUR ORDER which, by the way, we had already paid for. Grubhub refunded the meal, but we wasted two hours of our lives, exposed ourselves to COVID for nothing, went home very, very hungry at 11pm with no dinner, and an otherwise lovely night was totally spoiled. Cannot recommend to anyone.