Valerie Cole

Review of The Ford Store San Leandro Lin...

I visited the Ford Store in late January for recal...

I visited the Ford Store in late January for recall service. The day after the service, my car was sluggish in starting. I did not have this problem prior to the recall service. I called my service adviser to tell him about the problem. He never called back. I found out later that he no longer worked there. I finally got in touch with someone else in service to let them know my car was not starting correctly as a result of the recall service. I was advised to come in and was told I did not need an appointment. I show up and the service person I saw told me I actually did need an appointment because "they were 3 days behind." More time wasted! I made an appointment for the next week, came in and explained my problem to the service person. After keeping my car for 2 days, I was advised that there was nothing wrong with my car and I was charged a $200 "diagnostic" fee for something they screwed up in the first placed while performing a FREE recall service. Do not bring your car here for service unless you don't mind being ripped off!!!