The room is 1 the staff is 5 . We didn't have hot...

The room is 1 the staff is 5 . We didn't have hot water for 3 nights. Maintenance would fix it, but somehow it wouldn't work the next day. My friend and I actually paid extra for our room but had to shower in our friend's every night. We also had no window in our room = crummy view (which wasn't a big deal since we weren't in the room much) and the light outside kept us up. The pools were cold. But the food was delicious and the staff was AMAAAAAZZZING. They were so friendly and made sure we felt like we were on vacation. I was surprised at how well they were able to remember every individual