The worst customer service experience ever. Where ...

The worst customer service experience ever. Where do I begin? The rep provides a quote, forgets to submit the order, 1 week later another person checks to make sure the measurements are accurate (after repeated calls), fast forward 3 weeks later, the order was placed on hold because we were quoted the wrong price, really?? Our sales rep tells us he forgot to mention that small fact. In my world, you are accountable for your employee's quotes. 1 month, hours of wasted time/money, we do not have our product and we have still been unable to speak with a real person of authority. Run, don't walk from doing business with this company!