Barb R.

Review of Nero ac

I have been a long time customer of Nero. I have a...

I have been a long time customer of Nero. I have a HVAC maintenance contract that I think is well worth having. Not only do I have the piece of mind that my HVAC system is being maintained but also that the company is very responsive when there is a problem. An example of this occurred today. I woke up to a temperature of 59 degrees. At 8 AM I called Nero to report my problem and by 9 AM a technician was at my house. The office staff are always pleasant and courteous. I spoke with Pam today. Dave, the technician was great! He resolved the issues, explained everything he found and answered all my questions. He was knowledgeable and would be an asset to any company.