Chris Teh

Review of Mercure Hotel Auckland

The reception staff were polite and friendly. We w...

The reception staff were polite and friendly. We were pleased to have our junior suite upgraded on arrival. The executive suite was clean and modern with a partial harbour view. The room telephone was not connected as there was no wall point for it. We reported this to the reception 3 times during our 3 nights' stay, but was never resolved, also no one got back to follow up on this matter. It was rather inconvenient without phone communication with hotel services as well as friends trying to reach us.
There was also drilling and hammering noises from renovation on the floor above during the morning and day.