maureen pearman

Review of Urology Medical Specialists

I wish I could add a 5 review for the doctors at ...

I wish I could add a 5 review for the doctors at Urology Associates. Based on other comments, seems like they are a great team of doctors who provide excellent care; in fact, when I was looking for a new urologist I called Urology Associates because of the excellent reviews. Unfortunately I never got a chance to meet with a doctor. After waiting 4 weeks (or was it 5?) for an appointment, I arrive only to find out that the doctor had been 'called out' and that I needed to reschedule my appointment. Ok - I can handle that. Then I waited in the office for 10 minutes (literally - I checked my watch) while the person at the desk looked for an available appointment. I finally asked if I could just schedule a telehealth appointment. I then was told (after some consulting by the front desk person with other associates) that I could wait for the doctor to get in, and that there were 2 patients ahead of me that the doctor needed to see before he could see me. I said that I did not think this was going to work out and I left. All I could think was who has the time to sit around the doctor's office waiting to see the doctor at an unspecified time? I understand the concept of medical emergencies and doctors having responsibilities to other patients, and fortunately I was not the one in need of emergency care today. However, this office should have been prepared with date/ time options to provide to me, within a reasonable amount of time, to reschedule my appointment. So disappointed that one needs to be in a state of medical emergency to get proper care and attention from this office. If you are a new patient... good luck.