**Customer service is fine, they have been helpful...

**Customer service is fine, they have been helpful when I call. The reason for the bad rating is their outdated meters and website. They do not alert you to extreme spikes in usage and you cannot track daily consumption with the website. Your monthly bill shows up via mail and "Surprise!" you have a leak that wasted 5,000 gallons of water and cost you over $100 more than your average bill. Would have been nice to catch that the day it happened.

**UPDATE: ACC Water just rolled out a new website that shows daily usage and can alert you to leaks or spikes in usage. I'm still waiting to get this activated at my new address, but this is great progress! This would have literally saved me $100 had it been functioning last year.