Hellen Roosendaal

Review of Knab

We are a general partnership of which only one of ...

We are a general partnership of which only one of the 2 partners has access to the account. The other partner does not use this account. Has no card, no app. Nothing. Now this 2nd partner had to identify himself via the app. Explained that only 1 person can dispose of the account. Apparently that makes no difference, because the account is simply blocked !!!! Second partner installed the app, went through all the steps, all those steps again regarding re-identification, and then they had to call to verify everything again. The account would be unblocked within a quarter of an hour at most. Not. We can call again and so on. Fantastic action Knab. Is it legally allowed to block an account if the sole proxy has met all the conditions ????