Nancy Peng

Review of Mackenzie Health

I had the worst headache of my life this past week...

I had the worst headache of my life this past weekend and went to the ER to do a thorough check-up. I waited 9 hours in total at the ER, and the report for my CT scan was ready hours prior to the doctor had time to 'discharge' me. I was told that they don't want to pay 2 doctors so if the doctor did my initial assessment is not available I just had to wait; while there's other doctors standing around. The operational efficiency is very poor and I'd strongly suggest the hospital to consult with major consulting firms to redesign the operation workflow. Different risk profile patients should be addressed with different workflows. Very poor experience- would not recommend anyone with urgent medical needs to come here.