This is a beautiful hotel but the service is lacki...

This is a beautiful hotel but the service is lacking. We were greeted by very friendly valets and an excellent bell hop named Hector. Champagne was served at check in and we felt special. After that accommodations went a little downhill. My husband wanted to buy a water and the person working in the hotel store pointed in the direction of the closed coffee shop and went back to doing something behind the register so my husband gave up and left. Their spa was completely booked for 2 weeks and they had only one person to do hair AND nails. We tried to get a drink at the bar and it was full with only 1 bartender. The hostess at the bistro said that we could sit at the bar tables and be served by the bar staff but no one came to help us so we left. My husband tried to utilize the concierge service but they were away with someone else and did not return within the 15 minutes that he waited there. This place is very beautiful and clean but I don't think it's 5 star quality like some other 5 star hotels we have stayed at in the past. When we asked for extra towels we did receive them very quickly but room service took an hour for 2 desserts and coffee. :/