We had a very nice experience visiting the hotel t...

We had a very nice experience visiting the hotel this time. Your improvements to the pool and pool area were amazing. Our room was clean and quite nice. The staff was helpful and friendly. I was disappointed with a few things:
1- you used to have complementary coffee in the morning for guests to drink on the porch. This was missing.
2- We tried the afternoon tea for the first time. The service and presentation were lovely. The tea and champagne were very good. The sweets and savory snacks served at tea time were not very fresh or tasty. I was disappointed in the food for the price that I paid.
3- We ordered room service and were disappointed with the club and grilled cheese sandwiches. They were both cold and appeared to have sat a while before we received them.