Judy Ali-Khodja

Review of Glacier Hills Retirement Commu...

Was happy to bring my mother here for rehab as I u...

Was happy to bring my mother here for rehab as I used to work there and it was top of the line back then. The facility is clean and nicely arranged to feel more comfortable., staffing ratios are better than most rehab places, and the therapy personnel and really good at what they do. Unfortunately, however, in the two weeks my mother was there she declined dramatically and the nursing/medical staff did nothing to help her. In fact, wound care wasn't done when scheduled, medication issues, and failure to address her night time oxygen needs. My mother needs to strictly follow a low sodium diet and it was very difficult to get nutrition information to make the right meal choices. Also, I was told they can't accommodate a fluid restriction or even inform staff not to bring in the large amounts of water at shift change stating that patients need to be able to limit themselves. I had to keep making appointments with her regular providers to adjust her meds or seek help and ultimately take her to the emergency department myself because she was in trouble. Her condition was so poor they called for a critical alert and admitted her right away. My mother is seriously deconditioned and will really need rehab when she is discharged, but she is afraid to go back to Glacier Hills. Today her cardiologist told me he didn't think I should send her back there because her current poor health was their fault. GH is a preferred provider of Trinity Health so we thought this was the best place to send her; now I regret having taken her there in the first place.