When I dropped my car off, I was given no indicati...

When I dropped my car off, I was given no indication on how long the work would take. My car was in for brakes, oil, and two factory recalls. After a few days, I called to get an update as none was provided. I could not get through to a real person and left a message both with my service agent and with the general service voice mail. I never heard back. I called the next day 3 times to my service agent and an additional 3 times to the service line and could not get through to a person. Finally, my service agent called (at this point my car had been in the shop 5 days) stating that they were waiting for a part to come in for the recall and that it could be ready by the end of the day. The part either didn't arrive that day or it wasn't installed by the end of the day -- either way, I did not get any update from the service agent, so this is speculation. I called a few more times to get a status update the next day (now day 6) and was not able to get through to anyone; however, the service agent called me later and said they got the part and that it MIGHT be ready by the end of the day. It was not... I got no call, no update the rest of that day. Finally, a full week later, I got a call the next day and my car was ready. I am very unsatisfied with the level of communication throughout the process and I feel that if I had known I would be without a car for a full 7 days, I could have planned better.