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Timothy Eden Review of CocoMamma
Totally covered in bed bugs!
Totally covered in bed bugs!
Went for a Friday night with a friend to kick off a bike trip. We ended up totally covered in bed bug bites. About 50-100 bites each. I asked for our money back and, after admitting that they struggled with bed bugs, they said they could only refund 50% as we "still had access to the kitchen, bathrooms, and other facilities."
In addition, I had asked in advance if there was safe parking for our expensive touring bikes. They told us that we could park the bikes in the garden. However, once we arrived they said no because of our plan to leave early. We ended up having to lock the bikes on the street.
A full refund would have been the most appropriate thing in this circumstance but the hostel was unwilling.
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