Terry Quinn

Review of Midwest Urological Group

The doctors are great. Some (not all) of the offi...

The doctors are great. Some (not all) of the office staff are really annoying. When they make mistakes, they won't own up to it. If they are busy when you call them, they may pick up the phone and immediately hang it up, or put you immediately on hold before you have a chance to tell them anything, where they could redirect the call (sometimes more than once as they pick up the call and immediately put it back on hold) . They definitely need some serious training in customer interaction and support. Some of the office staff are ruining the reputation of the whole firm.