Worst experience ever!! Just moved from UK and bou...

Worst experience ever!! Just moved from UK and bought matress+bed through Click&Collect service(which add additional cost for this service -100DKK). Came 3 hours later to collect but items were not there. Asked at collection till for them and was told that they are on way. Waited for over 2 hours and had to cancel Taxi driver aswell.Either they got lost or it was system error but nothing was done in that time period. Later, I was told that next time I should order as normal to avoid this and probably I missunderstood how the service works. Do not make sense to me if I pay for service and not getting it!!!