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This company's customer service has been a joke fr...

This company's customer service has been a joke from the beginning of our loan process. I have had two previous mortgages alone in my name from other mortgage companies. This is the first time I am doing it with this company and I am doing a mutual mortgage loan. From the beginning, we have been sent incorrect paperwork, our questions have not been answered, we have been expected to sign paperwork within an hour of receiving it and not being able to get ahold of anyone to explain what the paperwork is referring to. Our closing date got pushed back TWICE due to Servion not getting their work done in a timely manner AT ALL, and I just found out I am no longer on the loan even though myself and my partner signed everything because someone once again didn't do their job. We will be switching mortgage companies as soon as we can. I have never left a bad review before, but I just am at a loss of how stressful and ridiculous this process has been. A monkey could do a better job.

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