My experience was very bad with this hotel. Staffs...

My experience was very bad with this hotel. Staffs didn't care about customer needs. They have committed what was agreed but while checkin they refused saying that we didn't even talked. Even I was asked to show them the call log and once I did they keep blaming each other but problem didn't solved. I have even confirmed by calling them 2 days before checkin and I told them this should not happen that once I reach and you say we will not be able to assist.