Jesus Day

Review of Jim Norton Toyota

HORRIBLE, ZERO STARS NEEDS TO BE AN OPTION FOR THE...

HORRIBLE, ZERO STARS NEEDS TO BE AN OPTION FOR THEM!!! I brought the car in for some work to be done as suggested to do when I bought the car from them 4 years ago, plus I bought the extended warranty and thought this would make things easier. Well, the first thing they manage to do is break the key off into the steering wheel dash. They called me as I pulling out of the driveway about this incident. 2 hours later, they called back stating they cannot do any of the work on my car from which I brought the car in for. They stated that they would need to take it to Bill Knight down the street and I would be contacted to follow up later on. As the day came to an end with no call from either, I try Jim Norton first, no answer. I call Bill Knight and there is not a ticket opened under my name, Jim Norton, nor any cars like mine there. The Lady talks to some guys in the shop to which some were busy with customers so she gets my information down and says she'll call me back. The next morning I call Bill Knight and finally get the right person who tells me it will be two to three days before they can even look at it. I try calling Jim Norton back as Bill Knight is needing a key to even clear the anti-theft codes. I thought it was logical for Jim Norton to replace the key that was broken by their service guys and we needed to get that done... after a lot of leaving messages and only getting two calls back stating this is a wearable part and is required in their scope of work therefore will not be paying for it but they will talk to the boss and contact me back . Every time I waited an hour or two for them to contact me back (once driving to see them face to face with the same, we'll contact you back speech) before I d call their boss myself.

I started off with David A. Holmes who was in charge of my serves, after leaving a message the next day, he called me to give the it s a wearable part speech and he would check with his manager . I ask him to have the manager call me so he would not be the third party and streamline this issue. No call after 2.5 hours. I drive to Jim Norton to try and settle this as it was starting to really take up my time. I talked to a manager named Brian Burdette, who gave the same line, we ll call you after I talk to my boss . 2 hours passed, no call. I call back asking for the sells manager, he says that it seems weird that they wouldn t replace the key but he is in sells and cannot help me but to try Eric Cooper or Greg Foster. He transfers me to Greg who, guess what, doesn t answer. I leave a message and call back for Eric. Eric actually answers the phone (shocker there) and goes on with the same line that it is a wearable part . I ask how this can be avoided in the future as the car is not even that old and the keys have not been dropped or degraded any. He clearly states it is not unavoidable and is just something that happens. I ask him how that is ethical and he replies it s the same as if they started the car and the fan belt broke. I was then curious about if this same guy ran the car into a poll? He replies that they would pay for that as it is user error , but if someone was to rear-end my car on the line it would be my problem. I didn t think to ask if he was talking about his own serves technician...

So if you want your breaks changed, your tires rotated, and your key broken, that is in their capabilities.

If you want your AC clutch replaced (which I can even do in the garage with just renting tools from O Reilly), your gear changed out on an AC flap inside the dash (which I can do, normal tools), your steering wheel to stop shaking (probably a bad tie rod, also can do but need alignment after), or water pump replaced (easy to do), don t take it to Jim Norton. All they can do if break your key, waste your time, and leave your car in a parking lot with you $185 less in your pocket.