My vehicle was towed to this location to get repai...

My vehicle was towed to this location to get repairs done by the service department. I followed up the arrival of my vehicle with a call to verify whether anything else was needed from myself. I was directed to Alan Bosely, the service representative assigned to assess the repairs (Minor Electrical Work). Alan was seemingly prompt and even extended his personal phone number. I informed him of the insurance claim and agent information.

I waited two weeks and heard nothing regarding the status of my vehicle. I called Alan only to hear that he had the flu and thereby was unable to get started on any repairs. He mentions that since his absence they are now behind schedule on several orders. I patiently waited another week although I thought to myself, surely there is more than one technician available that would have been able to work on the repairs.

Another week goes by, Alan no longer is answering the phone. I call the front service advisor who tells me that after 4 weeks the vehicle is still untouched as they claim to be waiting for approval from my insurance company. I receive confirmation from my insurance agent who states that they have placed approval on the work needing to be done the day the vehicle arrived to the dealership.

The insurance agent also states that he has been attempting to contact Alan who has neglected to answer any calls to his "personal number". Hand written notes for Alan where also left on his desk. Myself and the insurance agent are now at a loss for what further information is needed as approval has already been given.

Approval for the work was received upon arrival of the vehicle which was 4 weeks ago. I contact the dealership and ask to speak to a manager. I am then directed to Johnathon who deceptively assures me that he will take care of this issue. He further states that he reports directly to the partner of the shop. I forward Johnathon my insurance contact.

Johnathon now states that Alan claimed that he only received approval the previous day for the repairs. Johnathon then follows with why was the work not started. I wait a few days and follow up to Johnathon's number who responds with, "Who might this be. I no longer have the contacts I had saved in my phone." I send my name and information and am told that the service representative has yet to get around to my vehicle. I decide that I am towing the vehicle to another location to have the work done in a timely manner.

Johnathon, then sides with the service representative claiming that he insurance agent has not yet contacted them. Even though I have a text message proving the alleged statement Alan provided (Claiming that the insurance agent approved teh work the previous day). He also claims that when my insurance agent contacted them he only provided them with a 4 digit contact number.

Given that I personally sent both Johnathon and Alan the information for the insurance agent, I find that excuse unacceptable. Not to mention, the ongoing blame shift being placed on the insurance agent's negligence is faulty. I will be towing my vehicle to a different location. If disorganization, deceptive head of staff and poor interdepartment and outerdepartment communication is a priority to you then this is the place for you. I fully anticipate that this review will be followed by their typical go to method of shifting blame instead of holding themselves accountable and improving service.