Salma Sirajee Srabony

Review of North Shore long Island Jewish

I usually come to the children s department of thi...

I usually come to the children s department of this hospital. They are very good, but I had a bad experience with their Neurosurgery department. My mother had a tumor on her head and PCP referred her to a Neurosurgeon immediately. I made an appointment with their Neurosurgery department providing the referral letter from PCP and insurance name and number. They gave me an appointment, but on the day of appointment, the receptionist said that they don t accept the insurance plan. When anyone checks the eligibility of a patient s insurance with insurance number, she/ he also sees what type of plan the patient has. But the receptionist lady said you did not mention your plan type. I understand it s my fault also that I didn t tell that but they should also ask about that. Patients go to hospital for cure and care. The attitude, receptionist showed us, is like we don t have the soap you want, try next door shop . At least a good caring face could soften your heart when you are so tensed your beloved one. No accountability!! It was not just a flu symptoms, it was a brain tumor case.