The accident occurred on 12/24/19 but we had to w...

The accident occurred on 12/24/19 but we had to wait for the police report to get the other parties information. We reported the claim on 1/16/20, and never got a call on 1/21/20 we contacted this company again and got the adjusters name and email. We then sent them the police report showing their insured at fault as well as photo of the damage and the estimate to repair.

Today I just got an email from the adjuster stating they have not completed their liability investigation and have not made a decision to pay our claim. REALLY??

They have now gone outside of the timeline per the Department of Insurance for review and decision on liability and payment, I requested her bosses contact information but I'm not holding my breath they will respond back.

This is a small claim for $699.47 and they continue to drag their feet.

Their customer service is sub par at best but had to give them 1 star to post my review.

Be warned if you have a claim that uses this company to adjust your claim it will take forever and don't expect them to contact you. You will have to stay on top of them or contact the Department of Insurance to make a complaint. Even if I had to snail mail the documents to them, this delay is still outside the guidelines.