Marianne Quibral

Review of Thormax Technologies

I m writing this review not as a direct customer b...

I m writing this review not as a direct customer but due to an experience with a Tormax technician at an HEB (Slaughter/Escarpment, Austin TX) store on 11/10. The technician was working on the side, on a sliding door. I passed through the door, he became upset and said are you kidding me?? He got angry that I passed through his work area .
First off, his work area had no signs and wasn t cordoned off in any way. There was no caution tape or even a cone that closed off the entrance. Anyone could have walked right through. Second, he was holding a sliding door which looked heavy, all by himself. He could have lost his balance easily and it could have landed on a customer who happens to walk by, all because he did not observe any basic safety measures. He rolled his eyes and was visibly agitated at this point, yelling at me, telling me that I walked right through his work area.
When I walked back into the store, I found him complaining to the store manager at how someone just walked right through his work area. At this moment, he had a 3-ft ladder he had placed to block off the entrance, and nothing else. The HEB manager was profusely apologetic while the Tormax technician was still mumbling under his breath and kept rolling his eyes. He apologized because I was offended . Clearly, this is not a case of being offended but being disrespected. I have no doubt this man has a history of being disrespectful to anyone, judging from how easily he was angered and me being a small, minority woman in everyday clothes made it easier for him to treat me this way.

Tormax - your tagline is Passion for Doors but this man has a complete absence of passion for his work and compassion for others. Shame.