Gerardo Corrochano

Review of Sandals Montego Bay

I was overall disappointed of the resort and the s...

I was overall disappointed of the resort and the services provided. The resort needs urgent updates, the beaches are nowhere close to the ones presented in brochures and website, the food is borderline acceptable, and the butler service I hired is worth very little. I was not picked up in a private car from the airport as the butler service includes, nor my room was prepared according to the pre-butler survey I sent in a timely manner. Upon arrival we noticed the appetizers that were in the room were full of ants - a problem that occurred more than once during our stay. The beaches in both Montego Bay and Royal Caribbean are small and crowded - not to mention they look far from the ones in the pictures. We tried 4 different restaurants during our stay and not one of them I would recommend to anybody - they are borderline acceptable. Overall, a disappointment. My expectations far exceeded what this resort has to offer. I have visited more than a dozen resorts in the Caribbean and this one is at best average ... yet among the more expensive ones.