Shannon Richard

Review of Capital Nissan of Wilmington

My experience here was not only lengthy, but poor ...

My experience here was not only lengthy, but poor as well. Every time I called something else was wrong with the vehicle and I was unaware, in addition call backs and follow ups on status of the car was a rarity. It's almost like it was my responsibility to call and ask for updates. After my car had been in the shop (much longer than expected) I was told I could pick it up at 5:00 to 5:30 after they called me. At 6:10 I got a call saying my car was done yet I couldn't pick it up because all the cashiers left. This is both frustrating and a hassle. I had a ride set up for 5:30 to pick up my vehicle, yet now I have to wait another day. I would expect my car to be ready when they said it would be, now I'm left carless another evening and have to rearrange plans to find yet another ride.