Mitch Cheselka

Review of Empire Today, LLC

Absolutely terrible Customer Service !!!!! I made ...

Absolutely terrible Customer Service !!!!! I made an appointment in
5 minutes on their website and it took me over 30 minutes, several phone calls and 2 different customer service reps to get my order canceled !!!!!! When the rep came out to give us an estimate it was the old 'bait and swtch' tactic which upset me. They advertised the old 50-50-50 percent off and they only had 2-3 samples of the cheap looking flooring, carpet and window covering samples. We're not happy at all and we will never use them in the future !!!!!

P.S. In all fairness to Emipire they did call me back to fix things and they offered $2,400 off my original estimate of $6,900. A generous offer but after reading all these other CS complaints, it's too little too late. Sorry Empire...