I used to love FLVS but now its my worst nightmare...

I used to love FLVS but now its my worst nightmare. I take an extra course on FLVS so instead of taking 3 I take 4. I always have to call in to make sure that they submit a ticket for my course to be submitted because online it won't work. They used to be understanding and almost no wait time to get a hold of them. Over the past 4 days Ive been on hold for a total of 5 hours in order to try and get someone to understand my problem because everyone Ive talked to is clueless and uneducated about the system. I have to wait in a 150 person due to get inadequate help. FLVS you need to educate your employees and fix your customer service because right now you guys are the worst.