I call constantly never answers. My policy expired...

I call constantly never answers. My policy expired in 09/2020 and I am currently being charged a new price with out any notice of it being renewed or any permission to take money out of my account I m not even sure what this money is being taking out for If only they answer so I can get answers no call to see if I even wanted to renew no email no documents sent with current policy how am I supposed to prove I have insurance?