ryan decamp

Review of Allcat Claims Service

Working with ALLCAT has been a horrible experienc...

Working with ALLCAT has been a horrible experience. We have USAA for our homeowner's insurance. USAA assigned an Allcat adjuster (third party) to come out to our house to inspect the damage(s) done by the hail storm. My wife and I felt that the last two times the adjusters came out they undervalued the cost of damages to our home during inspections, there was no thorough inspection, concerns were dismissed even in the presence of the contractor, inspections lasted less than 20 minutes, everything felt rushed, extreme lack of communication, when asked questions Allcat would revert us back to USAA. In return USAA would state that Allcat is suppose to process all claims from start to finish. This was never the case. Our case has been opened up since May 4th and more damages have occurred the longer these issues have not been addressed. Recently we had another inspector come out only to find out there was also chimney damage and attic damage due to the hail storm. I never had an issue with USAA until all this happened. I don't believe that Allcat acts on professionalism or integrity. I believe that Allcat is dishonest and conducts basic inspections. If we had a thorough inspection are cost of damages definitely would have shown as costing more than our deductible.