Jesus Hernandez

Review of Luxor and Excalibur Hotel and ...

I ve stayed in many of the hotels on the strip and...

I ve stayed in many of the hotels on the strip and will say I used to enjoy Luxor quite a bit but my recent experiences have made me like it less and less. Recently when making my reservation I was told that there were many rooms with a strip view and I shouldn t have a problem receiving one. When on the phone with the rep I asked if there was oversized parking since I was needing a larger parking spot and she advised me there was. I arrived to the hotel to find out there was no oversized parking. I had to drive back up to North Las Vegas to park at a lot with oversized parking. That delayed me about an hour. Once back to the hotel I went to check in and the representative didn t greet us he asked for my ID right away. I gave my ID and and he didn t say one word and I asked is there any rooms with a strip view by any chance? His response was, You re not getting a room with a view! My wife immediately gave me a look like did he just answer you like that? I asked if there were any rooms with views and that I would pay extra if needed and he immediately cut me off and said, Your room is in the West tower have a good day! Didn t even let me ask for anything he was rude and didn t represent Luxor well at all. I will say after this trip we are definitely not going to stay at the Luxor anymore. There are better hotels on the strip with way better service!