Tina Renz

Review of Hyatt Regency Lexington

My room was never cleaned. We stayed Wednesday and...

My room was never cleaned. We stayed Wednesday and Thursday night. I was gone from 7:30 am then can back for lunch for about an hour around 12. Then was gone from 1-8. Never got room cleaned. We even asked the cleaning lady to make sure we got our room cleaned as we had towels food service dishes and trash in room for 2 days. She was right next door to us when we left and I looked over at her and gave a smile. She did not smile back and gave me a dirty look. She never said hi or can I get you anything. She never did anything to our room. It was only after repeated calls and complains that she finally came in on Thursday night. Tucked the comforter in barely, left trash and everything. Never cleaned sink, threw my blanket in the bed, only thing she did when she finally came in in Thursday night was she did give us new towels. Did not give us any shampoo soap or conditioners. Worst experience of a hotel I have EVER experienced. I have stayed many tines at a Hyatt. I can not believe that they hired someone so disrespectful angry and lazy. On top of that the person I charge of house keeping should not be continued on staff as we had called to complain and never once did anything. I am going to recommend that we have our conference in Louisville. We had the worst experience and with having as many people staying there for a conference you would expect that the hotel staff would make EVERY effort to accommodate their guests. I can not BELIEVE that they are doubting that our room was cleaned. They said our room was cleaned. I can not BELIEVE that they are NOT taking responsibility for their lack of hospitality. You can Check our records of how many times we had to call front desk to complain. I will not be staying next year if the conference is in Lexington. I will stay at the one across the street. And will likely never stay at any Hyatt in future due to experience.