I called up to enquire about prices for a large gr...

I called up to enquire about prices for a large group getaway I wanted to book rooms for and was transferred to a sales representative. Having worked in hospitality and sales myself, I am big on customer service and usually am not disappointed. However, this time I was shocked. Not only was the Sales representative unfriendly, sarcastic, and passive aggressive, but he also did not email me as he said he would (although he had a very bad attitude about needing to send me an email, so I'm not surprised). It has been 2 weeks now and I'm thoroughly disappointed at the lack of customer service given. I don't post many reviews, but I felt the need to in this case as hopefully this will motivate sales staff to be more friendly and helpful towards their prospective guests so that they do not lose more sales in the future.