I was asked through an email message from XCom Glo...

I was asked through an email message from XCom Global to write a review of what I think of them. The email they sent me had the subject line, "Enter for a chance to win $20 from XCom Global" The email message said, "ENTER FOR A CHANCE TO
WIN $15 OFF".

This sums up my experience with XCom's Internet presence and communication. I receive coupons that don't work. I received emails with conflicting information, as described, above. When I try to use the web site to order, it's so poorly designed that I invariably wind up calling them on the phone.

Yet, I gave them four stars, because the actual service they provide is outstanding. The equipment has always worked great. The support by phone has been good, and the staff have always been pleasant. I have always received equipment on schedule, and I have only ever had to pay what was quoted. And yes, I continue to use their services, even though their communication methods are poorly executed. Kind of ironic, I suppose. I have used their technology throughout Europe and China without a hitch.