Veronica Vivian Vivian Review of JOEY Restaurant Group
I came in with my friend and her daughter for a ni...
I came in with my friend and her daughter for a nice dinner. We were met by a nice young man who sat us and was very attentive to setting us up to comfort. When we were met by our server, it seemed like she immediately was annoyed of us. I tried to engage her in conversation but it seemed she just wanted to get our order and go. We had a baby with us so I feel it was fair to be as needy as we were. We asked for an extra water and some napkins which was met with a sigh and eye roll. Being a server myself I can understand and look over a lot that was wrong with our service, but it felt like she was already judging us before she even gave us a chance. My friend wanted to order the ribs and asked if she could substitute the fries with the yam fries that we initially ordered for our appetizer. She tried to correct us that the ribs came with mashed potatoes and asparagus even though we literally just read the menu and had to correct her. We were met with an immediate rejection following with the explanation of I already punched them in. It felt like a lame excuse especially since she could have just asked a manager to delete it and just repunch it in accordingly. She didn t follow up with a suggestion of what she could have instead of the fries. I had to ask if she could substitute it with a salad. We felt bad about the baby making a mess so we were on our hands and knees picking up food. I feel like we were discriminated against just because we had a baby and she assumed we wouldn t tip. Being in the industry and wanting to tip well because of covid I decided to give her a 20% tip. When I gave her the money and asked for a certain amount back, she again sighed and responds with I have to go all the way to the bar for change but okay. I couldn t believe what I was hearing. I would ve tipped 25% if the service was good but at this point I feel I should ve tipped 10%. We also ordered a meal kit to take home and it took forever to get to our table for raw ingredients. When we got home we realized that the container holding canola oil wasn t closed properly which basically leaked all over our back seat. I honestly have never had such a bad dinner service and am honestly disappointed with this being my first experience ever dining with a Joey restaurant. The guy that initially was helping us who stopped by our table a couple times was amazing. Him only being a server assistant I would ve just preferred he served us. He had blond hair and our server had red hair with a fiery attitude.
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