THEY LOST MY FILMS

THEY LOST MY FILMS

I have used this company's film transfer services twice. The first time I was impressed by their system for scanning and reporting the progress of film transfer, and the results were excellent. The second - and final - time, I planned to gift my spouse several transferred films from his childhood. The short story is I sent 20 films and received 17 back; the three missing films were not transferred first, so they are gone for good. I strongly suspect that the tech processing my films ruined them and didn't report it. The company initially showed concern and remorse and promised to "get to the bottom of this." I was promised they would ultimately contact other consumers whose films were processed at the same time, to see if they were mismailed. Gradually Southtree's contact decreased, with a final "let me know if there's anything else I can do for you," sentiment. When I told them they could refund at least a portion of my payment, I was ignored. I implore others to reconsider using this company and be advised that Legacy Box is part of the same group. Irreplaceable films containing memories of lost days are too precious to be mishandled with no consequences on their part.