I recently bought a user 328xi wagon from Gebhardt...

I recently bought a user 328xi wagon from Gebhardt BMW in Boulder. I worked with Greg and Kory on the purchase of the car, both of whom were excellent to work with. They were very patient and not at all pushy towards any particular deal. When I finally found the car I wanted, I was able to purchase the vehicle in about an hour (compared to 4-6 hours at other dealers), and there were no pressure tactics to sell additional warrantees, etc. They offered these things, but also gave me constructive feedback on whether they really made sense for me based on the car and how much I drive it. Great buying experience.

A week later, the water pump in the car unexpectedly went out. I verified with other mechanics that there was no way Gebhardt could have known it was going to go out soon, but it was still a $1400 repair in the first week. I contacted Adam, the used car sales manager, to see if there was anything the could do and they were so concerned that I had a positive buying experience that they refunded the full amount of the repair to me. I know they didn't legally have to do that, so call me impressed.

I already own 2 BMWs and this experience guaranteed that I will be buying my future BMWs from Gebhardt. Truly impressive dealership.