Gyro Sanghs

Review of Ashford Pediatrics

What is the point of having this clinic if they wo...

What is the point of having this clinic if they won't answer the phone?! We just sat on hold for an hour and no one picked up at all. I called separately on my phone while my wife was on hold and the phone switched to "our office is closed" ten minutes early. I can understand an office being busy, but an hour on hold?! When you are worried about your child (even if it isn't an emergency), you want assurance from your doctor that your child's health matters. That is not what we received tonight.

If this is read by whomever decides to let people stay on hold indefinitely - shame on you. If this is read by quality assurance, get on top of this situation and get the right people in the job.