It's taken 2 months to get paid for a claim that i...

It's taken 2 months to get paid for a claim that is not my fault. They wont pay up front for a rental car for me to go to work in. The agent wont answer his phone or respond to me. The body shop is waiting for me to get a rental car b4 I take my car in for repair. I just talked to the agent. They have no arrangements made between retal car agencies and their company. If I were you I would RUN from this horrible company that is requiring me to pay $350 rental fee up front, then submit an invoice to the claims department and wait an interminable amount of time to reimburse me. I am 73 years old. I have a job to go to that I have to have a rental car for. In all my years of having wrecks that were not my fault there has NEVER been an insurance company that refused to pay for a rental car. Dont even THINK about getting insurance from these shiesters. There home office is a small HOME in California. Unprofessional. Poor quality. Unresponsive to my request.