Redwan Aziz

Review of EasyParcel Sdn Bhd

Being a long time user more then 2 years with EASY...

Being a long time user more then 2 years with EASY PARCEL - now their customer service become more worst -

HARD to GET CLAIM - so far i never get any compensation for LOST ITEM
-my claim many time being rejected for lost item - eventhough i follow all their asking - ask for so many detail but at last just said if courier reject it - we will just follow( eventhough they should just compensate becuz im using their system and they as middle man

PUSH CUSTOMER ( this is the reason i explode )
Their customer service email me and ask MUST GIVE more detail of lost item on the same DAY ( and put time like before 5pm ) - if not courier will ignore it - JUST LIKE THAT !!!! wow- u know who have time to check email while busy the whole day - and then get message like this- mean if i didnt reply it asap .. they will not help to check

for people that have problem like me - i suggest togehter make report to KPNDHEP - they are just ignorance and only act as middle man that look care but actually not - if u do care contact me - will be happy to change my mind

your system is great - but your customer service is OUT

If u wanna said all your previous review 5 star - u are just ignorance as hell- u will losing many big people that spend a lot for delivery -

now im looking for courier that can atleast have people to talk if have some issue-