I've been a customer there for a long time. But, I...

I've been a customer there for a long time. But, I don't know that I will continue to go there. The service department is poorly run. I've scheduled service appointments and shown up only to find they don't have me scheduled. For a while the service department would just do basic service, but not recommend other preventative services. That only leads to really high service bills at some point. The service department is very frustrating to me. I've been under impressed for a long time.