Mark Hanna is completely incompetent and has no bu...

Mark Hanna is completely incompetent and has no business acumen. You sent me a faulty unit, refused to give technical support. Now that you found it was broken since you shipped the unit you are trying to make me do repairs that will void the warranty. Without a doubt the worst company I have dealt with in 32 years. I will follow up with the BBB. Shame on you!