Michelle C

Review of I-20 Animal Medical Center

I happen to find this place online and needed to b...

I happen to find this place online and needed to board my two bostons for five days. The lady I spoke with on the phone made reservations for me and stated that all their vaccines would have to be up to date (They are on wellness plans at Banfield in southlake so I knew this would not be a problem) I also told the lady that they both go to Banfield in Southlake and she said she would get their vaccine records for me. The only thing she mentioned was that they give capstar to every dog that boards there for $6.28 each. That was no problem. I get in to drop off my dogs and after they are already back there the lady at the front desk says to me do you have their vaccine records? I said no....the lady I spoke with on the phone said she would already have that done for me. She rolls her eyes at me and asks me where my dogs go for their medical care. I tell her Banfield in Southlake. She then calls over there in front of me to get their vaccine records faxed over which should have already been done. When she gets off the phone she says to me that both my dogs will need a influenza vaccine and she knows for a fact all Banfields do not give this vaccine. I stopped her and said um excuse me? No one said anything about requiring that vaccine to me over the phone when I made reservations. She goes well they both will need it if you are wanting them to stay here and its $22.50 a piece. I was so angry but did not have time to make reservations elsewhere so I said ok. Not only do my dogs get to suffer being away from me but now they get to be in pain. I was worried because they have never gotten this vaccine and I was not sure how they would react to it. I let the girl at the front desk know that they have never reacted to a vaccine before but I am not sure with this one. The last day they were there I called and asked to speak to a manager the girl at the front desk said that the boarding manager was not in. I explained the situation to her and told her that no one explained to me before hand that both my dogs would need this vaccine in order to be boarded and that I was not going to pay for it. I told her I had never heard of an influenza vaccine or a boarding facility requiring one in order to stay. My older boston has been boarded before and I have NEVER had this issue. She apologizes and says that the lady that made my reservations was in the financial department? and that she will talk to her and get better trained so this does not happen again. She said that she would not charge me for both vaccines and that they would be taken off my bill. I come to get them that night and the lady at the front desk tells me my charge- They did not take off the vaccine charges. I told her that the influenza vaccine charges for both my dogs should be taken off. She looks at me like she's not understanding and says hold on and goes in the back. She then comes back and says why they are taking off the charges? REALLY?!?! I am not going to explain myself a million times! Are monkeys working here?? She finally gets the charges taken off and I pay. As a male technician is handing me my dogs he walks me to my car. My older boston is on one of their leashes. As I am walking him to my car he yelps very loudly as I pull just a little. I mean he SHRIEKED and the tech heard it and saw it. Not sure if his neck was sore from them pulling him or what the deal was but I have NEVER heard him make that sound. As I am opening the car door he has both his legs up in my car ready to get in his kennel which is something I have NEVER seen him do. I have to pick him up and put him in his kennel. He was ready to get out of there. Not really sure why the male technician walked me out to my car he did absolutely nothing but stand there. I had one boston in my arms and the other on the leash and all he did was stand there. When I finally get my older boston in his kennel he hands me some coupons and just takes off like he didn't care one ounce. This place was horrible and I am never coming back.